1. Scope
This policy applies to MPS software licences, WOM Engineering Tools access and other digital products or services purchased through Word of Mouth Trading & Detailing.
2. Immediate digital delivery and activation
MPS licences and WOM Engineering Tools access are digital services. After a successful payment, the relevant licence or account entitlement may be issued and made available immediately. Where activation or access begins immediately at the customer’s request, statutory cooling-off rights may be affected to the extent permitted by applicable law.
3. Statutory rights are not excluded
Nothing in this policy is intended to exclude or limit any right that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable South African law.
4. Refund requests
If you believe you purchased the wrong MPS licence, were charged incorrectly, experienced a duplicate payment, or the licence materially fails to operate as described, contact sales@wordofmouthtrading.com as soon as possible with your order number and account email address.
5. Cooling-off and cancellation
Where section 44 of the Electronic Communications and Transactions Act 25 of 2002 applies, a consumer may cancel a qualifying electronic transaction for services within seven days after conclusion of the agreement without reason or penalty. Where the service begins with the consumer’s consent before the end of that seven-day period, the section 44 cooling-off right may not apply. If a valid statutory cancellation right is exercised after payment, any refund will be processed in accordance with the applicable legal time limits.
6. Defective or unavailable service
If we are unable to provide a paid licence or the service is materially unavailable due to our fault and cannot reasonably be remedied, we will provide an appropriate remedy, which may include correction, replacement, extension, account credit or refund, depending on the circumstances and applicable law.
7. Full refunds and licences
Where a full refund is processed, the associated MPS licence may be deactivated. A customer must stop using the refunded licence after deactivation.
8. Partial refunds
Partial refunds are assessed case by case. A partial refund does not automatically terminate the entire licence unless we confirm otherwise in writing.
9. Renewal payments
MPS monthly and annual licences and WOM Engineering Tools Pro monthly and annual access are currently sold as prepaid fixed-term digital access. They do not automatically renew through Yoco. A new payment is required to extend access unless we introduce and clearly disclose an automatic-renewal product in future.
10. Refund processing time
Approved refunds are returned through the original payment channel where reasonably possible. Bank or payment-provider processing times may apply after we submit the refund.
11. Contact
Refund and billing queries: sales@wordofmouthtrading.com
Telephone: 064 552 9590
Last updated: 30 October 2026.